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VigilantJon wrote: 2 points on this: 1) Depending on the organization, why buy and go through that risk? Outsourcing this level of support and technology reduces organizational strain enabling IT to focus on improving business integration and innovation. This is not just an infrastructure monitoring problem, so picking a company who understands service management and service warranty is a must. 2) While grouping services, it is imperative that organizations look at their services and determine - what are those t...


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Linux for Non-Geeks
A hands-on, project-based, take-it-slow guidebook

Kevin Bedell caught up with Rickford Grant, author of Linux for Non-Geeks, to ask him a few questions about his handy guide for Linux newbies and those with "command-line phobia."

Did this book really begin life as a set of instructions to help your mother get started with Linux?

Basically, yes. Originally, the basis of what eventually would become Linux for Non-Geeks was just a collection of notes that I had been keeping for personal reference because, frankly, I have a lousy memory, plain and simple. When my mother and I decided to replace her moribund Windows 95 machine (an old Packard-Bell box of mine), the transformation into book form began. Naturally, the various scraps of information I had collected up until then required a lot of gluing and supplementing in order to function as a user's guide, so that is when the book actually started taking shape. My auntie, upon seeing the results, commanded me to publish it, and that was, as the saying goes, that.

I have to ask - did she ever get it installed?

Actually, I installed the first system (Red Hat Linux 9) for her, and she just played around with that for a while, spending a tremendous amount of time playing Frozen-Bubble. When Fedora Core 1 was released, she installed that on her own, and, I should add, without a hitch. She even installed APT and Synaptic, which she used to download and install her beloved Frozen-Bubble, as well as a few other things she wanted. She also got pretty wild in the font-installation department. All in all, she ended up being a good beta tester for the chapters that finally appeared in the book, and some of her questions and requests formed the basis for others. The pyWings oracle project in Chapter 9 is a good example.

Why would a "non-geek" run Linux, anyway?

There are lots of reasons, I suppose, but for most people the idea of a free system and all that free software (and good stuff at that) sitting out there on the Internet waiting to be installed is just too delicious a prospect to be ignored. Most users of proprietary systems, such as Windows and Mac OS, are hamstrung to a degree by the fact that they have to pay for every little bit of software they choose to install, and then they often find that they end up hardly ever using what they've paid for. In the Linux world, that isn't an issue. Most Linux distributions come with nearly every application an average user would ever need, and yet, if that doesn't satisfy them, they can still download and install more.

There are other reasons, of course, and perhaps the most important of these is viruses. Linux, for the time being anyway, is virtually virus-free. Users don't have to worry about viruses rummaging through their Outlook address books and then spitting off virus-laced junk mail to everyone they know. Of course, the same can be said about Mac OS, but then, in that case, we're talking about a significant financial investment in terms of hardware and software.

Who do you think will benefit most from this book?

I wrote the book as a Linux newbies book, particularly for those with some form of command-line phobia, and as such I feel it will be of most benefit to Windows users interested in making the switch to Linux - or at least adding it to their repertoire. While I don't necessarily imagine Mac users switching over from Mac OS to Linux, I do think that the book should prove to be of interest to them too. Many such users have an unused PC at their disposal that they would like to put to use, but don't care to dump a lot of money into.

As for those people already using Linux, while I don't think power users would find the book particularly valuable, I do think there are quite a few average users out there who might be able to use the book as a preparatory step in moving on to the next level - the "want-to-get-their-feet-a-little-geeky" types, as I refer to them in the book.

You focus on doing almost everything from the graphical environment, but aren't some things in Linux more easily done via the command line?

Sure, but the idea that those things have to be done via the command line is what scares a lot of potential users away. That's a pity because it's possible to get almost everything done without it, even if it seems a round-about way of doing things to some long-time Linux users. I think it's fair to say that most users coming from the Windows or Mac worlds are not particularly interested in dropping their comfy GUIs for the command line, so I try to give them a way around it.

Of course, there are some folks out there who are a bit curious about using commands, and then there are some users, dating back from the DOS days, who aren't even all that put off by the idea. For them, I included a couple of chapters that introduce using commands and putting them to use ... with a lot of hand holding along the way. Basically, I just try to get the reader to think of the command terminal as just another part of the graphical environment - a no-big-deal sort of thing.

This book looks like it was fun to write - was it?

Very much so. At first, when I was rushing to get the first set of instructions off to my mother ahead of her receiving the computer, things were a bit hectic, but once No Starch accepted the manuscript and the editing process began, it was great fun. For a process handled entirely over the Internet, it ended up feeling, quite surprisingly, like a real team effort. I looked forward to checking my e-mail every day and getting my daily feedback, which, in addition to the various suggestions and comments from the folks at No Starch, made for an even more rounded-out final product than I had originally envisioned. Some of the exchanges between the editors and me were also real eye-openers, sometimes in serious ways, and sometimes in rather humorous ways.

For example, being a classic TV and movie junkie, I couldn't resist slipping a few references to such things into the book. I originally had one line in there to the effect of "and once you do blah blah blah, all will be well in Terre Haute for Buffy, Jody, and you." Goofy, perhaps, but I can't control myself at times. Anyway, the editor commented that the reader might not get the connection between the content of the chapter and "vampires," which threw me for the proverbial loop. Vampires? I had no idea what he was talking about until it hit me: wow, I'm getting old! No disrespect to Sarah Michelle Geller, but I was referring to the 60's show "Family Affair," not "Buffy the Vampire Slayer."

This book is from No Starch Press, but it is being distributed and promoted by O'Reilly. How does that work?

Basically, the book is a No Starch project. No Starch accepted the manuscript and worked with the project from the various stages of editing on through to the production of the final printed product. They also handle the promotion and marketing sides of things. O'Reilly, with its bigger reach, handles the task of getting the product into the stores. Of course, No Starch coordinates its promotional efforts with O'Reilly, which does a fair share of promotion on its own, in order to raise the profile of the book. All in all, it's a very good and mutually beneficial arrangement.

What is your favorite Linux application?

Because of work (and writing the book) I use OpenOffice.org Writer more than anything, but it's pretty hard to get excited over an office app, regardless of how good it happens to be (and Writer is very good). I love using XMMS, which I have running in the background all the time; gxine, for video playback; the GIMP and gThumb, for my graphical endeavors; and the games Frozen-Bubble, Glines, and ShisenSho, for blowing off a bit of steam. There are also a couple of other faves that are not mentioned in the book, but which I have put on my Web site as additional projects: Glabels, a label design and printing utility; Jigl, an image thumbnailer; and PySol, the king of solitaire games. And then there's always something new waiting to be discovered, installed, and tried out, which is part of the fun of the Linux experience.

Are there any Windows programs you miss being a Linux user?

Basically, there is a Linux version for just about everything there is in the Windows world, and because all of these apps are free, I am actually using more applications than I was during my time with Windows. Some other Windows applications can be run by using WINE, which you might call a Windows emulator, though I tend to be too much of a purist to go that route. The only Windows application I actually miss is Michael Zillinger's freeware version of the Austrian card game Schnapsen, so if any programmer reading this wants to get working on porting that application over to Linux, I will be more than grateful.

About Rickford Grant
Rickford Grant has been a computer operating system maniac for over 20 years. From his earliest days with his Atari XL600 to his present Linux machines, he has been the guy at the other end of the computer help line for family, friends, and colleagues. When not burning himself out in front of his monitor, or annoying his neighbors with his Nyckelharpa (Swedish keyed fiddle) playing, he spends his working hours as an associate professor at Toyama University of International Studies in Japan, where he teaches courses in English language, Swedish culture, and English language-based computing.

About Kevin Bedell
Kevin Bedell, one of the founding editors of Linux.SYS-CON.com, writes and speaks frequently on Linux and open source. He is the director of consulting and training for Black Duck Software.

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