yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.

2008 West
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
Red Hat
The Opening of Virtualization
User Environment Management – The Third Layer of the Desktop
Cloud Computing for Business Agility
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Return on Assests: Bringing Visibility to your SOA Strategy
Managing Hybrid Endpoint Environments
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
How Can AJAX Improve Homeland Security?
Beyond Widgets: What a RIA Platform Should Offer
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
Today's Top SOA Links

Aspect Software Announces Strategic Partnership With Leading Back Office Optimization Company

CHELMSFORD, MA -- (Marketwire) -- 02/04/13 --

  • Aspect establishes partnership with eg solutions, plc through equity investment

  • Addition of eg's capabilities enables Aspect to orchestrate how organizations serve customers from the point of interaction to the point of delivery

  • Aspect granted exclusive distribution rights for products and services from eg that extend Aspect's process optimization capabilities

Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimization, today announced an equity partnership with back office optimization software and services expert eg solutions, plc. The agreement provides Aspect exclusive distribution rights to eg's products and services in the Americas and the Asia Pacific region and formalizes the partnership model for both companies to address customers in Europe, the Middle East and Africa.

"As the number of back-office workers continues to grow in organizations, managers are being asked to improve productivity, cut costs, optimize employee utilization and reduce risk, while at the same time improve the customer experience. Back office workforce optimization (WFO) suites have emerged in the last two years to assist enterprises with this challenge," says Donna Fluss, DMG Consulting president and contact center/back office industry analyst. "These suites are based on contact center staff optimization concepts and techniques that have been enhanced to address the dynamics of the back office."* Fluss cautions that WFO solutions "can be highly effective as long as they are custom built to take into account the unique characteristics and needs of the back office." It is the recognition of that market need that brought Aspect and eg together.

Aspect is the leader in workforce management, offering capabilities to align people's time and skills for best-in-class customer interactions with the contact center. The eg partnership creates the ability for Aspect to ensure that the people, processes and tasks that support these interactions across both the front and back office can optimize the total customer experience.

"The market is looking for a single solution to optimize the many different resources and tasks that affect customers directly or indirectly. Aspect will now be able to seamlessly orchestrate the people and processes that flow within and between the back office and front office to optimize how service is delivered," says Spence Mallder, senior vice president, general manager of the Workforce Optimization division and chief technology officer at Aspect. "eg's domain expertise in the back office along with the most open and flexible work distribution solution on the market made them a natural strategic partner for Aspect. The complementary software and expertise of eg and Aspect create a very powerful process optimization solution that efficiently delivers a cohesive, customer-delighting service experience."

When organizations optimize back office processes and employee performance in such areas as IT, HR and accounting, the benefits carry over to customer interactions. eg products and services are used to monitor work from any source, can integrate with multiple CRM (Customer Relationship Management) and BPM (Business Process Management) environments, and provide a view into how work is being executed -- all measured against operational goals and objectives that align to customer expectations.

"The partnership with Aspect creates true end-to-end insight into, and control over, the full customer service process which will deliver measurable value around tasks and resources, regardless of who is serving the customer -- front office, back office, or both," says Elizabeth Gooch, eg CEO. "This global partnership creates new sales opportunities and opens up new markets for eg while providing investment capital for future development efforts. We're very enthusiastic about the joint solution this partnership will bring to the market."

"Early adopters of back office WFO solutions are realizing very significant savings, ranging from 20% to 40%," says Fluss.

The combined solution of Aspect and eg can help customers realize these savings by:

  • Minimizing repeat calls for the contact center that arise from back office inefficiencies
  • Increasing overall customer satisfaction
  • Decreasing costs arising from errors, lags, and inefficient back office resource utilization
  • Providing visibility into throughput, resource performance, quality of work and overall performance of all resources that affect customer deliverables
  • Managing back office knowledge workers and output against KPIs
  • Automating common processes to enforce best practices and minimize error and inefficiency

To learn more about Aspect's back office optimization capabilities, click here.

*According to "The Missing Links in Back-Office Business Process Management," a DMG Consulting paper, sponsored by Aspect.

About eg
solutions, plc is a global back office optimisation software company. eg's software provides historic, real-time and predictive Operational MI. When implemented with their training programme for managers and team leaders to use this intelligence, eg guarantee improvements in operational results in short timescales.

The Company is listed on the Alternative Investment Market ('AIM') of the London Stock Exchange (EGS). For more information visit or email

About Aspect
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise. For more information, visit
Follow Aspect on Twitter at @AspectUC. Read our blogs at

Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

Tim Dreyer
+1 630 227 8312
Email Contact

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Web 2.0 Latest News
Carii’s platform fills the communication gap between public social apps like Facebook and Twitter and internal, private apps like Microsoft Office and team collaboration tools. Currently businesses, educational institutions and healthcare organizations cobble together their communicati...
In today’s pharmaceutical supply chain, counterfeit activity is thriving. As pharma companies have expanded target markets and outsourced production over the last decade, the supply chain has become increasingly global, virtual, and vulnerable. Illicit activity has thrived, and patient...
This is how a typical software product lifecycle works : You gather requirements, build a prototype, detail out the architecture and design, develop the product, test it, deploy the product, handle migration and maintenance and ensure product support. This is a closed loop where the Pr...
Intuit uses deep-data analytics to gain a 360-degree view of its TurboTax application's users’ behavior and preferences for rapid applications improvements. The next BriefingsDirect big-data innovation case study highlights how Intuit uses deep-data analytics to gain a 360-degree view...
Here’s the thing: as sure as we’ll have another record-setting year for NFL streaming, you can also be sure that apps will fail and streaming services will go down. Whether you are dabbling in streaming or diving in whole-hog, you need to know what to do to give your users the most rel...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)!

Advertise on this site! Contact advertising(at)! 201 802-3021

SYS-CON Featured Whitepapers