From the Wires
eircom Selects Comptel Fulfillment to Reduce Time-to-Market up to 75 Percent
Jan. 10, 2013 02:00 AM
Comptel
Corporation (NASDAQ OMX Helsinki: CTL1V) today announced that Irish
operator eircom
has chosen Comptel
Fulfillment to expedite the deployment
and launch of new services. Comptel’s offering will allow the
communications service provider (CSP) to automate and more easily manage
the end-to-end process from service order capture to service delivery,
enabling it to shorten time-to-market from 6-12 months to just 6-12
weeks.
Leveraging catalog, Comptel Fulfillment will also help eircom reuse
service components, be more agile in redefining existing products and
conduct accurate, efficient service deployments. This, in turn, will
simplify service creation, improve productivity and achieve
cost-savings, as well as greatly reduce the likelihood of failed orders,
ensure a high level of customer satisfaction and better time-to-revenue.
Key Facts
-
With approximately two million customers, eircom is the principal
provider of fixed-line and mobile telecommunications services in
Ireland. It operates an extensive network in the region in terms of
both capacity and geographic reach, and offers a range of advanced
voice, data and broadband services to the residential, small business,
enterprise and government markets.
-
eircom has signed a five-year contract with Comptel and begun to
transition to the Next
Generation Fulfillment platform. Up against fierce competition,
Comptel demonstrated that its high performance technology is capable
of propelling service innovation, customer engagement and
time-to-revenue.
-
Comptel Fulfillment streamlines all service delivery
functionality—including comprehensive order
workflow and management, service
and resource inventory, technical
service catalog, and provisioning
and activation—into a single platform that can manage converged
services in a network-agnostic environment. This approach results in a
consolidated service perspective, improved asset management and,
ultimately, a lower total-cost-of-ownership (TCO).
-
Pre-integrated with Comptel Fulfillment is Comptel
Catalog that allows capabilities drawn from multiple service
catalogs, repositories or databases to be federated into reusable
components for customer-facing services. Its Service-Oriented
Architecture allows CSPs to build and adapt marketable products
quickly from established service components, bringing new revenues
with minimal delay and allowing an agile response to market changes
and competitor initiatives.
Supporting Quotes
-
“We are sure that we’ve made the right choice in Comptel’s
comprehensive fulfillment platform,” said John McIntyre, Group
Technology, eircom. “The automation, full order orchestration and
integrated catalog will significantly optimise our service deployments
and launches, help us keep customers satisfied with richer
communications products and maximise our revenue streams.”
-
“Time-to-market is an important differentiator for any operator in
today’s fast-paced telecommunications market,” said Mr. Mauro
Carobene, CMO, Comptel. “With our catalog-driven Comptel Fulfillment
product, eircom is well-positioned to streamline service innovation
and ensure customer satisfaction to drive profitable business and stay
ahead of the competition.”
Resources
Tags
Comptel, eircom, Ireland, Europe, Comptel Fulfillment, Comptel Catalog,
fulfillment, catalog, time-to-market, order orchestration, customer
engagement
About Comptel Corporation
Since 1986, Comptel has helped more than 280 service providers across 85
countries meet over one billion subscribers’ communications and
infotainment needs. Comptel’s solutions are built on an event – analysis
– action strategic framework that leverages the company’s strengths in
event data processing and advanced predictive analytics to enable
real-time action. Comptel’s service fulfillment, mediation, charging and
policy control, and predictive social analytics products with
implementation and professional services enable service providers to
enhance customer engagement and, in turn, create revenue, reduce costs
and lessen churn. Comptel has a global team of nearly 700 professionals,
and net sales were EUR 77 million in 2011. For more information, visit www.comptel.com.
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