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Intermec Research Shows Distribution Center Managers are Unprepared for Costly Post-Holiday Returns
By: Business Wire
Dec. 19, 2012 12:01 AM
According to a study recently conducted by Intermec, Inc. (NYSE:IN), nearly two-thirds of businesses (61%) surveyed in North America and Europe recognize that the post-holiday period represents the most challenging time of the year due to the high numbers of returns. Yet despite this, more than half (52%) of distribution center managers admit they don’t have the appropriate processes and tools in place to determine if returned goods should be discarded, returned to vendor or moved quickly back into inventory.
The survey of 250 supply chain and distribution center managers in North America, UK, France and Germany, also revealed:
Adoption of ‘reverse logistics’ in the supply chain:
Meeting short-term demands of the holiday season:
Bruce Stubbs, Intermec Industry Marketing Director for Distribution Center Operations, said: “The holiday season is the busiest and most challenging time of the year for distribution operations, especially those engaged in Business to Consumer (B to C) fulfillment. With challenging lead times, increased volumes, temporary staffing and the after holiday deluge of returns, improving mobility solutions for the workforce becomes more critical than ever before if businesses are to meet customer demands and improve profitability.”
Intermec Inc. (NYSE:IN) is the workflow performance company. We design the leading data capture and information management solutions at the interface between mobile workers, assets, and customers. For more information about Intermec, visit www.intermec.com or call 800-347-2636
About the Research:
The research sampled 250 senior supply chain managers at organisations of over 500 employees, spanning industries including retail, manufacturing, distribution, transport, chemicals, logistics, pharmaceuticals, wholesale and FMCG.
The research was commissioned by Intermec and carried out by research company Vanson Bourne in October 2012.
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