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Deloitte: Despite Economic Uncertainty, Travel, Hospitality and Leisure Companies May Have Reason to Be Optimistic for Growth in 2013
By: PR Newswire
Dec. 17, 2012 10:14 AM
NEW YORK, Dec. 17, 2012 /PRNewswire/ -- Looking to the year ahead, travel, hospitality and leisure (THL) companies may have reason to be optimistic for renewed growth domestically, for the power of technology to transform the consumer experience and for the opportunity to capitalize on emerging market growth, according to Deloitte's 2013 Travel, Hospitality and Leisure Outlook released today.
"Even with the current climate of economic uncertainty, the THL sector may have reason to be optimistic," said Adam Weissenberg, vice chairman and U.S. leader of Deloitte's travel, hospitality and leisure sector, Deloitte LLP. "However, there are a number of issues THL companies should take into consideration in 2013, including increased competition in the evolving marketplace, the pressing need for brand differentiation and the use of technology to improve customer service and operations."
According to Deloitte's report, some key issues affecting the THL sector in 2013 include:
"THL companies may better manage operations and help to achieve growth in the year ahead by attacking business complexities to improve cost structure amid heightened competition and by enhancing the consumer experience to build loyalty," Weissenberg added. "Additionally, companies should consider the growth potential of new markets, such as those in Asia and South America, and harness technology to improve operations and increase hassle-free experiences for customers."
A copy of the report is available on Deloitte's website at: www.deloitte.com/us/thl2013 .
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