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Twilio to Host Webinar on What's Next For IT Service Management
Independent Research Analyst Eveline Oehrlich, Fruition, Fermi Labs and Twilio Discuss What's Next for the Help Desk
By: PR Newswire
Dec. 10, 2012 02:58 PM
SAN FRANCISCO, Dec. 10, 2012 /PRNewswire/ -- Twilio, the leader in cloud-based communications, today announced the availability of a new webinar on IT service management (ITSM). Registration for the Webinar is open at http://ahoy.twilio.com/webinars/itsm-pr.
Please join guest speaker, Forrester Research, Inc. Principal Analyst Eveline Oehrlich, Fruition Partners CEO Marc Talluto, Fermi Labs IT group leader Jack Schmidt, and Twilio CEO Jeff Lawson on December 13th at 1 PM EST/ 10 AM PST to review how cloud-based tools and communications protocols are transforming IT and ITSM by promoting service management automation and multichannel interactions.
IT is facing a big challenge. As newly empowered employees bring their own technology into the workplace, the complexity of supporting an increasing number of apps and devices grows exponentially. Keeping pace with this fast-changing environment raises the bar on business responsiveness and requires new tools and approaches for IT service management.
Register here for the webinar: http://ahoy.twilio.com/webinars/itsm-pr
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