Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SYS-CON.TV
Today's Top SOA Links


eGain Ups the Ante in Customer Engagement With 'SuperChat'
Easy-to-Use, Proactive Customer Collaboration Solution Unifies Auto Chat, Text Chat, Video Chat, Click-to-Call, Offers and Cobrowse Capabilities

SUNNYVALE, CA -- (Marketwire) -- 12/05/12 -- eGain (NASDAQ: EGAN), the leading provider of multichannel customer engagement solutions, today announced the immediate availability of eGain SuperChat™. The first of its kind solution, eGain SuperChat empowers businesses to proactively engage customers beyond text chat with unified auto chat, video, voice, and cobrowse capabilities that are part of the eGain 11 customer engagement cloud. SuperChat also allows consumers to hop across media channels or use them together -- for instance, video chat and cobrowse. Also, businesses can easily set up rules to offer contextual assistance without IT assistance.

"Gartner's PACE-layered framework looks at how competitive business advantage is achieved through applications in the differentiation and innovation layers," said Michael Maoz, VP and Distinguished Analyst for Gartner. "Collaborative customer interfaces that blend multiple options like chat, cobrowse and interactive offers into a unified experience fall into that category."

"As consumers go digital, they seek novel, immersive experiences from their favorite brands," said Ashu Roy, eGain CEO. "eGain SuperChat enables businesses to rapidly orchestrate and optimize delightful real-time customer experiences better than ever before."

About eGain
eGain (NASDAQ: EGAN) is a leading provider of cloud customer engagement solutions. Trusted by leading brands, eGain solutions help design and deliver smart, connected customer journeys across social, mobile, web, and contact centers.

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call the company's offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

Note: eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain Media Contact
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Web 2.0 Latest News
As virtualized and cloud systems are so prevalent and integral to data storage, the need to migrate data from a legacy storage system to a virtual or cloud-based one is inevitable. But, here’s the rub: migrating data is a lot harder than you might think, despite all the marketing noise...
I just read a new booklet from O’Reilly called The Software Paradox by Stephen O’Grady. You can access it here. Here is a direct quote: “This is the Software Paradox: the most powerful disruptor we have ever seen and the creator of multibillion-dollar net new markets is being commerc...
A smart APM strategy enlists the help from these three entities: the Witness, the Watchman, and the Agent. You start by listening to the testimony from the eye-witness (aka. wire data), collecting the observations from the watchman (aka. web robots), and analyzing details from the age...
Can wearable technology help to prolong your life? We already know more conventional forms of tech, can save lives in a definitive manner, as well as keep people in comas and other unconscious states alive for an indeterminate period of time, but how can smaller, wearable gadgets help ...
Many people recognize DevOps as an enormous benefit – faster application deployment, automated toolchains, support of more granular updates, better cooperation across groups. However, less appreciated is the journey enterprise IT groups need to make to achieve this outcome. The plain f...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021




SYS-CON Featured Whitepapers
ADS BY GOOGLE