From the Wires
LogicMonitor Announces Integration With ConnectWise, the Leading Business Operating System for IT Services Providers
The New ConnectWise-LogicMonitor Integration Helps MSPs Save Time, Improve Customer Service, and Ensure Greater Uptime for Their Private Cloud Offerings
Nov. 6, 2012 09:00 AM
SANTA BARBARA, CA -- (Marketwire) -- 11/06/12 -- LogicMonitor, the leading SaaS-based IT infrastructure monitoring solution, today announced integration with ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs. The integration further establishes LogicMonitor's commitment to align their solution with Managed Service Provider workflows.
"MSPs that use ConnectWise as their business operating system and LogicMonitor for IT infrastructure monitoring can now more efficiently utilize the ConnectWise ticketing system. Engineers will see open tickets in ConnectWise as soon as an alert appears in LogicMonitor," said Jeannine Edwards, Director of ConnectWise Community. "The aim is to help our mutual clients improve customer service, as well as support their private cloud offerings, by working together to quickly and effectively illuminate issues that could result in downtime if left unchecked."
With the integration, LogicMonitor alerts will automatically open support tickets in ConnectWise, in the appropriate service board and with the appropriate company, classification and issue type. This streamlined workflow eliminates the need for support engineers to toggle away from ConnectWise to check for critical monitoring alerts in LogicMonitor, the SaaS-based monitoring solution being adopted by a rapidly growing number of MSPs for its ability to provide unified visibility into the more advanced data center technologies -- VMware, Citrix, Cisco, NetApp, SonicWALL, Juniper, and hundreds of other devices and applications.
The integration also exposes to MSPs meaningful operational data from ConnectWise, such as real-time graphs showing the total number of open, closed or pending tickets in each queue, so managers have a visual snapshot of the support team's workload and the issues that could potentially affect uptime of their cloud infrastructure.
"We are pleased to announce our integration with ConnectWise," said Kevin McGibben, CEO, LogicMonitor. "The feedback from MSP clients who are already leveraging integration between our technologies to monitor their customers' critical infrastructure, as well as their own cloud offerings, has been extremely positive. We're enthusiastic about this year's IT Nation and look forward to sharing the integration with the broader ConnectWise community."
LogicMonitor is a Silver Sponsor of IT Nation 2012, to be held November 8th-10th at the Hilton Orlando Bonnet Creek Hotel in Orlando, Florida. The three-day event is sponsored by several leading technology companies including Cisco, Microsoft, Dell SonicWall, Ingram Micro and HP. This year's agenda includes keynotes from industry experts, over one hundred breakout sessions covering a wide variety of topics, and a vendor Solutions Pavilion.
Companies can get immediate access to a 14-day free trial of the full version of LogicMonitor at www.LogicMonitor.com.
About LogicMonitor
LogicMonitor is the SaaS-based IT monitoring solution that enables companies to easily and cost-effectively monitor their entire IT infrastructure stack -- storage, servers, networks, applications, virtualization, and websites -- from the cloud. LogicMonitor unifies physical, virtual, and cloud infrastructure monitoring to ensure system-wide availability and performance. Headquartered in Santa Barbara, California, LogicMonitor was founded by a team of data center operations experts on a mission to make monitoring powerful and simple. The company is a NetApp, VMware, Dell, HP, and Citrix technology partner. The company has been recognized for its monitoring excellence by TechRepublic, WebHost Magazine and the Best of SaaS Showplace (BoSS) for delivering outstanding business value. For more info visit us at www.logicmonitor.com.
About ConnectWise
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 69,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. For the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit www.ConnectWise.com or call 800-671-6898.
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